We are committed to showing up fully, healthy and ready for you. The time you’ve scheduled has been reserved just for you. Our cancellation policy is intended to keep you accountable and committed to prioritizing your well-being while respecting the necessities of running an appointment based small business. We understand sometimes there are unforeseen circumstances that come with life so please reach out to us directly with your emergency. Thank you in advance for understanding. 

• All sales are final. If rescheduling is necessary, your payment will be credited to your Sweet Balance account for 90 days as long as the below policies are honored. 

• Late arrival: If you are more than 15 minutes late for your scheduled appointment time, your service will be canceled and you will automatically be charged a 50 % late cancellation fee of your scheduled service. 

• It is greatly appreciated as a courtesy to cancel 48 hours or more prior to your scheduled appointment time. A credit will be added to your Sweet Balance account. All credits expire within 90 days.

 

• We require a 24-hour notice.

 

• First late cancel / late arrival / no show appointment: Your account will be charged 50% of your scheduled service. 

 

• Second late cancel  / late arrival  / no show appointment: Your account will be charged the full cost of your scheduled service. 

 

• Third late cancel  / late arrival  / no show appointment: You will no longer be permitted to schedule appointments at Sweet Balance or with Chanelle Camire.